We are currently out of inventory for these messenger bags

Setelah menunggu lebih dari 2 minggu penukaran BlackBerry Jamp Point seperti yang di janjikan sebelumnya akhirnya tadi malam email dari DeveloperRelations@blackberry.com masuk juga, namun isinya sedikit mengecewakan. Mereka baru memberitahukan bahwa permintaan penukaran point saya dengan tas tidak tersedia untuk waktu yang belum bisa ditentukan dan mereke menyarankan saya mengganti ke opsi yang lain. Padahal sudah di tungguin tuh tas 

Good Morning/Afternoon/Evening

Thank you for your recent BlackBerry Jam Reward order – our records indicate that you have ordered one of our messenger bags.

At this time we are currently out of inventory for these messenger bags; below you will find 3 options for you to choose from.  Please review these options and respond to us let us know how you would like to proceed.

Options:
1.  Continue to wait until the messenger bags are back in stock – we do not have a timeline on this and it could take several months
2. We can send you one of the backpacks in place of the messenger bag
3. Reimburse you your points that you would have used to order the messenger bag.

Please provide your response by next Friday, November 29th, 2013.

Thanks,
Developer Relations Marketing

ya sudah, mau bagaimana lagi harus ganti opsi